Do you have a question for us? Your answer may be below or feel free to email us on firstname.lastname@example.org.
- Do you do custom designs? Yes we definitely do! Add the ‘Custom Engraving Add-On‘ to your order + let us know what you would like designed up
- How long do orders take to arrive?
Using Standard Shipping Current production time: Up to 10 business days before shipping
Using Express Shipping Orders can be produced within 5 days before shipping
- Do you do bigger sized boxes? Yes, here is our largest available size Keeps – Extra Large Wooden Personalised Keepsake Box
- Can you produce custom sized boxes? No sorry.
- What other motifs can you engrave? Anything! If you are ordering a Baby Keepsake Box, just select “something else” + fill in the field. Check out @keeps_studio for inspiration.
- Do you ship internationally? Yes, here on our website or check out our store on Etsy.
- Can you ship direct to my friend? yes, we can even wrap + include a gift card.
- Can you gift wrap? – Yes! Check it out here
- Will you include an invoice or receipt with my order? No, all orders are sent without this information.
- Help, I’ve received half my order? Sometimes due to stock levels we will send you what we can straight away in separate shipments
- Help, I’ve engraved the wrong details? We happen to get his often, it seems ‘mum brain’ is a real thing. Email us at email@example.com
- Will my box get caught up in customs? No, they have been sprayed and safe to fly
Can I engrave in a different language? Yes that can be done.
My Childs name has an accent above a letter can you engrave that? Yes.
Can you engrave the sides or front of the box? No sorry.
- Do you sell you boxes blank? No sorry. Our boxes come engraved
- I want to order a Baby Keepsake Box but don’t want to engrave the DOB? No problems, just type in N/A in that box