Do you have a question for us? your answer may be below or feel free to email us on hello@keeps.co.nz.

  • Do you do custom designs? Yes we definitely do! Click here to check out our customizable product or email us at hello@keeps.co.nz. 
  • Can I have a different image? Yes of course. Just visit our custom product page here and let us know what image you would like.
  • How long do orders take to arrive?
    Using Standard Shipping Our personalised orders will take around 3-4 weeks to arrive.
    Using Express Shipping Orders can be produced and arrive within 5 days
  • Do you do bigger sized boxes? Not at this stage.
  • Can you produce custom sized boxes? No sorry.
  • What other motifs can you engrave? check out @keeps_studio for inspiration.
  • Do you ship internationally? Yes, check out our store on Etsy.
  • Can you ship direct to my friend? yes, we can even include a gift card.
  • Can you gift wrap? – No sorry but we can include a gift card.
  • Will you include an invoice or receipt with my order? – No, all orders are sent without this information.
  • Help, I’ve received half my order? Sometimes due to stock levels we will send you what we can straight away in separate shipments
  • Help, I’ve engraved the wrong details? We happen to get his often, it seems ‘mum brain’ is a real thing. email us at hello@keeps.co.nz
  • Will my box get caught up in customs? No, they have been sprayed and safe to fly
  • Can I engrave in a different language? Yes that can be done.
  • My Childs name has an accent above a letter can you engrave that? Yes.
  • Can you engrave the sides or front of the box – No sorry.